Due to the digital nature of our products, all sales are final and no refunds will be issued once a product has been purchased and delivered. By completing a purchase, you acknowledge and accept this policy.
Our products are digital goods (software, plugins, blueprint assets, and animation packs for Unreal Engine). Once a digital product has been delivered and accessed, it cannot be "returned" in the traditional sense. Therefore:
We strongly encourage you to:
We are happy to answer any pre-purchase questions to help you make an informed decision.
Since our products are delivered digitally and instantly (or within a very short period), orders cannot be cancelled once payment has been processed. The digital delivery begins immediately upon successful payment.
In very rare and exceptional circumstances, we may consider a case-by-case review if:
If you believe you qualify for an exception, please contact us within 7 days of purchase at thelastmail01@gmail.com with your order details and a description of the issue.
We ask that you contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving any legitimate issues promptly and fairly. Unauthorised chargebacks may result in suspension of access to our products and services.
All prices are displayed and charged in British Pounds Sterling (GBP, £). Your bank may apply additional currency conversion fees if your account is in a different currency. We are not responsible for any such fees.
If you have any questions about our refund policy, please contact us before making a purchase:
AKCASOFT LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: thelastmail01@gmail.com